RETURN AND REFUND POLICY
Effective Date: October 2024

At By Carla Gonzalez, we are committed to providing a top-quality fitness experience. However, we understand that situations may arise, and we strive to keep our refund policy clear and fair.

1. Refund Eligibility:

   • Before Program/Event Start:
     Full refunds are available if the cancellation occurs at least 3 days before the event or program start date.

   • After Program/Event Start:
     No refunds will be issued once the program or event has begun, as spaces are limited and materials are provided upfront. In exceptional cases (e.g., injury with medical proof), partial credits or prorated refunds may be considered at our discretion.

2. Non-Refundable Purchases:

   • No refunds will be granted for discounted plans or events.

   • Any processing or administrative fees (e.g., transaction fees) are non-refundable.

3. Refund Request Process:

   • Refund requests must be submitted in writing to carla@bycarlagonzalez.com, including proof of payment and a reason for cancellation.

4. Program or Event Rescheduling:

   • If an event or program is postponed or canceled by By Carla Gonzalez, you may choose between a full refund or transferring your enrollment to a future session.

For any questions regarding this policy, please contact us at carla@bycarlagonzalez.com or text 786-208-5620.